Privacy Policy

Recovery Nexus Inc. ("Recovery Nexus," "we," "us," or "our") operates the website located at www.recoverynexus.com and provides luxury residential recovery services in Colorado Springs, Colorado. We are committed to protecting the privacy and confidentiality of everyone who interacts with us — whether you are a prospective resident, a family member, a referral partner, or a visitor to our website.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or contacting us, you agree to the practices described in this policy.

We collect information in the following ways:

Information you provide directly:

• Name, email address, phone number, and other contact details submitted through our website contact or admissions forms
• Information shared via email, phone calls, or direct messages with our team
• Details about a prospective resident's situation shared by family members or referral partners during the admissions inquiry process
• Business card or contact information exchanged at conferences or professional events

Information collected automatically:

• Browser type, IP address, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookie and tracking data (see Section 5)

We use the information we collect for the following purposes:

• Responding to admissions inquiries and communicating with prospective residents and their families
• Coordinating care with referral partners, clinical providers, and treatment professionals
• Sending program information, updates, and relevant communications to professionals who have requested them
• Improving our website and understanding how visitors engage with our content
• Maintaining our professional network and following up with contacts from conferences and events
• Complying with applicable legal obligations

We do not sell your personal information. We do not use your information for advertising purposes or share it with advertisers.

We handle all health-related information shared with us — including information about a prospective resident's substance use history, mental health background, or treatment history — with the utmost care and confidentiality. This information is used solely to assess fit for our program and coordinate appropriate care. It is never shared without consent except as required by law.

If you have questions about how your clinical information is handled, please contact us directly or reach out to Pikes Peak Therapeutic Services.

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

• With your consent — we will always ask before sharing your information with any third party outside of what is described in this policy
• Clinical coordination — with Pikes Peak Therapeutic Services and other licensed medical and wellness partners as needed to coordinate resident care, always in compliance with applicable laws
• Service providers — with trusted vendors who help us operate our website and business (e.g., email platforms, CRM software), who are contractually obligated to protect your information
• Legal requirements — when required by law, court order, or to protect the safety of residents, staff, or the public
• Business transfers — in the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

Our website uses cookies and similar tracking technologies to understand how visitors use our site and to improve your experience. Cookies are small text files stored on your device.

We may use:

• Essential cookies — necessary for basic website functionality
• Analytics cookies — tools like Google Analytics that help us understand traffic patterns and page performance (data is aggregated and anonymous)
• Preference cookies — to remember your settings and preferences

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

We take the security of your information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access — the right to request a copy of the personal information we hold about you
• Correction — the right to request that we correct inaccurate or incomplete information
• Deletion — the right to request that we delete your personal information, subject to certain legal exceptions
• Opt-out — the right to opt out of any non-essential communications from us at any time
• Portability — the right to receive your information in a portable format where applicable

To exercise any of these rights, please contact us at support@recoverynexus.com. We will respond to all requests within 30 days.

Our website may contain links to third-party websites, including social media platforms (Facebook, Instagram) and resources we recommend. This Privacy Policy applies only to recoverynexus.com. We are not responsible for the privacy practices of any third-party sites and encourage you to review their privacy policies before submitting any personal information.

Recovery Nexus serves adult men ages 18 and older. Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us immediately at support@recoverynexus.com and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website following any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please don't hesitate to reach out. We are committed to transparency and will always do our best to respond promptly.