If you have any concerns regarding patient care or safety at Recovery Nexus, we encourage you to reach out to us directly. Please feel free to contact us using the following methods:

Phone: (806) 418-0906
Email: will@recoverynexus.com

If your concerns are not resolved through these channels, you may contact the Joint Commission for further assistance:

Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Fax: 630-792-5636
Email: complaint@jointcommission.org
For patient safety concerns: patientsafetyreport@jointcommission.org

The Joint Commission will acknowledge your request either in writing or by phone. For questions about how to file a complaint, you can contact the Joint Commission Monday through Friday, 8:30 a.m. to 5 p.m., at 1-800-994-6610.